
For those of you not in advertising, Campbell-Ewald is an almost-100-year-old agency based in Detroit. It makes most of its money off of Big Money clients (Health Care, Automotive, Armed Forces).
In an industry where being “hip” is king, being viewed as old, stodgy and (gasp!) traditional is a death sentence. So C-E did the equivalent of ditching Talbots and buying a whole new wardrobe at Hot Topic: they have decided to recast themselves as a social media agency. This is despite the fact that the majority of their work is print and broadcast. As if that weren’t ridiculous enough, they’ve decided to host almost their entire portfolio on various social media sites.
The Company: Wikipedia
The Culture: Facebook
Case Studies: YouTube
The Work (video): YouTube
The Work (Still): Flickr
The Work (Digital): Delicious
Have you ever seen someone who’s really excited about their brand new skirt which is way too short on them and totally inappropriate because the skirt is really a top but they didn’t know that because no one told them how to put the top on and OMG GRANDMA I TOLD YOU NOT TO GO INTO MY CLOSET ANYMORE?
Yeah.
The major problem that I have with this is that not only did they completely rip off another agency’s idea, but they aren’t even doing it well. Even on the most basic level, their Facebook Fan Page is poorly executed and their YouTube pages aren’t even skinned. Their labeling of their company blog as “Campbell-Ewald’s Thought Leadership Blog” indicates that they don’t understand why most ad agencies have blogs, or they think that their readers are incredibly stupid. They call their Press area their “Social Media Newsroom”, but they’re posting items that aren’t even related to their social media work (probably because their social media work isn’t newsworthy, and an empty newsroom is a sad, sad place).
Let’s have fun with another extended metaphor: you can tell people that you have a cat, but it won’t take them long to figure out that you’re lying as soon as your cat starts to moo and eat your lawn.
As far as I’m concerned (and I’m sure many people would agree with me), the number one rule of social media marketing/engagement strategy is “don’t do it if you can’t do it well”. This site might fool a few people, but my guess is that it will alienate more traditional clients, and fail to impress the “cool” clients who they’re obviously trying to attract.
Incidentally, this attempt at catapulting themselves into the 21st century didn’t even work, it seems; this past October, Business Week published an article that revealed that Chevy is opening up to pitches from other agencies for the first time since 1922.
I’d tell them that the whole thing is FAIL, but they’d probably just try to correct my grammar.